Insights

PRC’s National Health Survey Brief: Diabetes...

PRC’s National Health Survey finds 13.8% of American adults are diabetic, and 9.7% who are prediabetic or are “borderline” diabetic.

Seeing the Big Picture in CG-CAHPS Survey Administ...

While point-of-care surveys have their perks, a bigger picture presents itself when considering other methodologies for CG-CAHPS.

What Football Can Teach Us About Healthcare Brandi...

Amid the football season, we explore the similarities between successful, popular NFL teams and hospitals with strong brands.

Twinkle, Twinkle, Little Star: Cradling Babies...

Taumaoe Gaoteote from Santa Clara Valley Medical Center shares strategies to boost patient & employee experience as life enters the world.

The Importance of Patient Experience on Consumer P...

Branding is not just for clothes, soft drinks, or other consumer goods; it’s extremely important for healthcare institutions as well.

Exploring the Burden of Empathetic Distress in Hea...

This episode of the Healthcare Experience Matters podcast serves as a reminder as to what empathy is in the first place.