Insights

Fostering a Culture of Excellence

Explore how to use employee engagement to foster a strong employee & servant leadership culture, improve HCAHPS, and retain and recruit staff.

Optimize your patient experience performance in with our PX Success Series of videos, now available exclusively to PRC partners.

Kathleen Lynam describes the elements of an effective discharge solution in this latest episode of Healthcare Experience Matters.

Tips for maximizing survey participation from your patients when using tablets.

Responding to the evolution in healthcare habits, PRC conducts a survey of consumers across the country, looking for habitual trends.

Explore employee culture’s influence on both patient experience & safety, plus the importance of being grateful and sending thanks.