Insights
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Insights
HCAHPS Experience Resources: Overall Ratings
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
How Your HCAHPS Data Gets Used
Your hospital uses your HCAHPS survey results for your own improvement, but other organizations also use the HCAHPS data PRC submits to CMS.
HCAHPS Experience Resources: Responsiveness
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
When the Patient Experience Shifts: Findings and I...
Explore data trends during COVID-19 across the continuum of care to provide context for your own PX performance evaluation & goal setting.
HCAHPS Experience Resources: Nurse Communication
Resources designed to be action-oriented for leaders compelled to create meaningful & lasting improvements in patient’s perceptions of care.
Security Services
This rapid improvement resource focuses on staff engagement in security services & applicable communication best practices.