by Isaiah Dominguez | Oct 23, 2019 | Patient Experience
Each year, acute-care hospitals participating in the Centers for Medicare & Medicaid Services’ (CMS) Hospital Value-Based Purchasing (VBP) program receive scores based on their performance. According to CMS’ website, they designed the VBP program with the intent...
by Isaiah Dominguez | Oct 16, 2019 | Employee Experience
Every year I look forward to attending the American Society for Health Care Human Resource Administration (ASHHRA) conference. This year, the theme was “Connect, Innovate, and Transform” healthcare. There was one session that really stood out to me as exuding the...
by Isaiah Dominguez | Oct 14, 2019 | Utility
When I was very young, I wanted to be a zookeeper. Not because I had a strong yen for biology or a desire to clean up after elephants, but because I was deeply indignant that going to the zoo only meant looking, not touching. I wanted so badly to pet the lions, but...
by Isaiah Dominguez | Oct 11, 2019 | Consumer & Brand
How do you collect data that is both representative and accurate, especially when it’s impossible to survey everyone in your community? What is the difference between a survey at a single point in time vs conducting surveys on an ongoing basis? Learn the answer...
by Isaiah Dominguez | Oct 2, 2019 | Physician Partnership
Human nature inspires us to create myths in the face of misunderstanding: to a sailor, a manatee becomes a mermaid and an elephant skull becomes cyclopean remains. And while independent physicians are very much not mermaids, the myths surrounding them nonetheless...
