by Noah Larsen | Apr 7, 2022 | Patient Experience
Joining us for this week’s installment of our Healthcare Experience Foundation (HXF) partner’s podcast is Barry Fleming. We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference. This event took place late last month...
by Noah Larsen | Mar 31, 2022 | Employee Experience
Our Healthcare Experience Foundation (HXF) partners are pleased to welcome back Nita A. Magee, PhD, RN, MHNP-BC, to the Healthcare Experience Matters podcast this week as we chat about mental health advice for busy practitioners. This is a “must listen” podcast for...
by Noah Larsen | Mar 24, 2022 | Patient Experience
OAS CAHPS: Testing the New Mixed Mode Option Hosted by Jan Gnida, CPXP, and Andrea Paseka of PRC Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component. We’ll review what the requirements are, and take a peek...
by Noah Larsen | Mar 24, 2022 | Patient Experience
Making his first appearance ever on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff is a Coaching Leader with the HXF. He joins us to chat about what he has learned over the years when it...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS also validated what many of PRC’s clients are seeing – since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures. While we expected we would see...
