by Noah Larsen | Apr 22, 2022 | Patient Experience
In a recent proposed rule, CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic. Similar to the finalized rule last year for FFY2022, for FFY2023 (affecting October 2022 payments), CMS is...
by Noah Larsen | Apr 22, 2022 | Patient Experience
Last year, CMS published a table that summarized changes in individual hospital level scores seen during the first three quarters of 2020. Now, they have updated that table to contain data through Q3 2021. They compared mode and patient mix adjusted top box scores for...
by Noah Larsen | Apr 21, 2022 | Community Health
You’ve no doubt heard the term “healthcare heroes” used to describe hospital and healthcare workers throughout the COVID-19 pandemic for going above and beyond the excellent care they provided and continuing to do to this day. However, in a post-pandemic world, this...
by Noah Larsen | Apr 19, 2022 | Community Health, DEI
UnityPoint Health is a midwestern health system with over 50 regional hospitals, community network hospitals, clinics, and additional facilities serving communities in Illinois, Iowa, and Wisconsin. The organization employs over 32,000 care team and home health...
by Noah Larsen | Apr 14, 2022 | Employee Experience, Patient Experience
The Healthcare Experience Matters Podcast by our Healthcare Experience Foundation (HXF) partners welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with...
