by Noah Larsen | May 11, 2022 | Patient Experience
CARES was designed by our PRC Excellence Accelerator team to create highly reliable patient experiences of care through behaviors. CARES is built to be something simple to remember, realistic to train and teach, easy to execute across your organization. Our team was...
by Noah Larsen | May 5, 2022 | Employee Experience
Win Howard is once again our guest on Healthcare Experience Matters, created by our Healthcare Experience Foundation partners. Win joins our podcast to discuss a topic that is near and dear to his heart—gratitude. Today’s discussion focuses on the implementation of...
by Noah Larsen | May 4, 2022 | Patient Experience
PRC has interviewed hundreds of thousands of patients about the experience of visiting their doctor’s office, using both the PRC Loyalty Survey and the Clinician & Group (CG-CAHPS) Survey. Time and time again, our research shows that four things significantly...
by Noah Larsen | Apr 28, 2022 | Employee Experience, Patient Experience, Physician Partnership
Our guest on this week’s episode of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast is Paul Glisson, D.O., MBA, FACEP. Dr. Glisson currently serves as chief medical officer with Infirmary Health in Mobile, Ala. Today’s...
by Noah Larsen | Apr 22, 2022 | Patient Experience
In a recent proposed rule, CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic. Similar to the finalized rule last year for FFY2022, for FFY2023 (affecting October 2022 payments), CMS is...
