by Noah Larsen | Mar 24, 2022 | Patient Experience
Making his first appearance ever on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff is a Coaching Leader with the HXF. He joins us to chat about what he has learned over the years when it...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS also validated what many of PRC’s clients are seeing – since Q1 2020, publicly reported HCAHPS scores have fallen and remain lower than pre-pandemic levels across all HCAHPS measures. While we expected we would see...
by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for what they’re referring to as “HCAHPS 2.0.” CMS conducted a mode experiment with 45 nationally representative hospitals...
by Noah Larsen | Mar 3, 2022 | Employee Experience
Today’s episode of the Healthcare Experience Matters podcast is all about strategies for avoiding blame and judgement. We explore this topic with Katie Owens, the Co-Founder and President of the Healthcare Experience Foundation (HXF) and PRC’s Senior Vice...
by Noah Larsen | Feb 28, 2022 | Patient Experience
Asante is an Oregon-based health system with over 6,000 employees and three acute care facilities and over 40 outpatient clinics that serve approximately 600,000 people throughout Southern Oregon and Northern California. The health system has been named a “Top-15...
