by Noah Larsen | Jan 10, 2022 | Market Perception
More than ever, patients are consumers and consumers are patients. The consumerism of healthcare continues to shape the ever-changing healthcare market. However, this shift in healthcare attitudes and perceptions does not mean organizations need to abandon their brand...
by Noah Larsen | Dec 9, 2021 | Employee Experience, Patient Experience
Loyal listeners of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast are in for a treat today as we hear from Win Howard, a devoted and passionate healthcare leader. Win is the Chief Executive Officer (CEO) of Asante Three...
by Noah Larsen | Dec 1, 2021 | Utility
The snow falls like powdered sugar on a gingerbread house. The rich entrepreneur visits his small hometown and family for a quick trip over the holidays, but falls madly in love with a local volunteer. It’s the plot of every Hallmark movie. Here at PRC, we have our...
by Noah Larsen | Nov 25, 2021 | Employee Experience
The importance of gratitude is something that should always be top of mind, but it is especially relevant to discuss around the holidays. Being released on the same day as Thanksgiving here in the United States, Katrina Coleman, BSN, MSN, joins our Healthcare...
by Noah Larsen | Nov 19, 2021 | Patient Experience
CMS published an OPPS final rule in the Federal Register which contains important information for several different programs, including OAS CAHPS and the Radiation Oncology (RO) Model. OAS CAHPS After a successful mode experiment in 2019, CMS finalized their approval...
