by Noah Larsen | Apr 28, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 21, 2021 | Patient Experience
In the most recent Care Compare update (January–December 2019 discharges), we see that national HCAHPS response rates have continued to fall. The average response rate for HCAHPS is now 25%, 1.7 points lower than what we saw in the January–December 2017 discharges. We...
by Noah Larsen | Apr 14, 2021 | CHNA, DEI
The events of 2020 have made painfully clear the vast disparities in health and health care resources by racial and ethnic identity, both across the US and on a global scale. Race and ethnicity are risk markers for other underlying conditions that impact health, such...
by Noah Larsen | Apr 13, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 13, 2021 | Patient Experience
Your hospital uses your HCAHPS survey results for your own process improvement, but other organizations also use the HCAHPS data PRC submits to CMS. This document lays out some of the external uses for your HCAHPS data and how they differ in terms of scoring, consumer...
