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HCAHPS Experience Resources: Cleanliness

HCAHPS Experience Resources: Cleanliness

The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
HHCAHPS Mode Experiment Coming in 2021

HHCAHPS Mode Experiment Coming in 2021

In a recent HHCAHPS vendor update training, it was announced that CMS is planning to conduct a mode experiment in 2021. They will use this as an opportunity to test the current approved survey modes, as well as a mixed-methodology that will include web, and is...