by Noah Larsen | Mar 8, 2019 | Patient Experience
Though HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a CMS initiative, it includes more than simply Medicare beneficiaries. The HCAHPS guidelines outline the following eligibility requirements and exclusion restrictions for...
by Noah Larsen | Mar 5, 2019 | Employee Experience
Employees need consistent feedback for optimum performance. Providing feedback reinforces what’s working, improves what’s not working, and presents a timely opportunity to recognize employees and say “thank you.” The easiest way to provide feedback is through regular...
by Noah Larsen | Feb 27, 2019 | Patient Experience
When a patient comes in with a for infusion, what are their emotional, clinical, and safety needs? Consistent and effective use of patient-centered communication will provide a framework for proactively meeting patients’ needs. Additionally, narrating your care can...
by Noah Larsen | Feb 22, 2019 | Employee Experience
Before we can learn from our successes, we first have to discover where they are. There are endless ways to slice and dice your data on PRCEasyView.com®, but here are some quick tips for illuminating your bright spots.
by Noah Larsen | Feb 20, 2019 | Patient Experience
“Is the PRC survey valid?” In a word, yes. Validity is the extent to which an indicator measures what it is intended to measure. Individual questions and the overall survey instrument can be assessed for validity through a number of ways.
