by Noah Larsen | Oct 15, 2020 | Patient Experience
In this webinar, Sandy Vandertie and Melody Hargis of Door County Medical Center share their foundational elements of success as a top performer and how to accomplish those steps with consistency throughout your inpatient and emergency department care. The presenters...
by Noah Larsen | Sep 29, 2020 | Patient Experience
In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...
by Noah Larsen | Sep 3, 2020 | Community Health, DEI
At the time of publishing, the CDC reports 6 million positive cases of COVID-19 in the United States, with over 176,000 deaths due to coronavirus-related complications. In addition to the virus itself, the COVID-19 health crisis has brought the world to a standstill,...
by Noah Larsen | Sep 2, 2020 | Patient Experience
Key Points Q4 2019 HCAHPS data will be used for Hospital VBP for hospitals who submitted it. Q1 2020 and Q2 2020 HCAHPS data will not be used for Hospital VBP, even if it is submitted. No direction has been given regarding star ratings or publicly reported data....
by Noah Larsen | Aug 31, 2020 | Patient Experience
The last several months have brought profound changes to both the employee experience and patient experience. Sudden change presents great opportunities for learning, and PRC has been examining our clients’ data and listening to caregivers and leaders in order to...
