by Noah Larsen | Apr 23, 2019 | Patient Experience
Key Drivers of Excellence® are determined through a statistical analysis and tell you what’s most influential in your patients’ perceptions of overall quality of care. They aren’t necessarily your lowest scoring areas, or even your highest scoring areas. Simply, they...
by Noah Larsen | Apr 19, 2019 | Patient Experience
For most units and areas, PRC recommends targeting 50 interviews per quarter. For some areas, that can seem like a relatively low number given the thousands of patients they care for each quarter. To understand this recommendation, it’s helpful to understand the...
by Noah Larsen | Apr 19, 2019 | Patient Experience
Sample size is one of the most important decisions you can make in your research study design. PRC generally recommends a minimum sample size of 50 patient interviews per patient group per quarter or 200 per year since a sample that is too small will result in data...
by Noah Larsen | Apr 17, 2019 | Patient Experience
The challenge with looking at raw scores (e.g., Percent Excellent) is a lack of context. When, for example, 56.3% of your patients rate their overall care as “Excellent,” is that good or bad? In order to give more meaning to this Percent Excellent raw score, PRC...
by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
