by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
by Noah Larsen | Apr 15, 2019 | Patient Experience
Let’s face it; hourly rounding is commonly considered the silver bullet for patient experience, quality, and safety outcomes. Yet consistency in practice and competency in process is elusive in most organizations. All that is required is ensuring staff visit the...
by Noah Larsen | Apr 15, 2019 | Employee Experience
Rarely do we over reward and recognize our leaders. Demonstrating appreciation for Directors, Managers and Supervisors and building leadership peer group relationships is critical to creating a high performing culture. Our team recently observed a best practice in...
by Noah Larsen | Apr 10, 2019 | Patient Experience
To establish a percentile ranking, PRC compares your data to our national normative database, which is compiled on an annual basis. Requirements to achieve the 50th or 90th percentile this year are usually different than last year and will likely be different next...
by Noah Larsen | Apr 10, 2019 | Patient Experience
Anyone who visits PRCEasyView.com® will quickly realize that the two most obvious and important numbers on the website are Percent Top Box and Percentile Rankings. Each of these numbers has unique value and it is important to understand the different roles they play....
