by Noah Larsen | Jun 4, 2019 | Patient Experience
A key advantage of PRC’s telephone methodology is that live interviewers can probe to collect the most complete and useful information. Probing is an interviewing technique that requires specific guidelines to ensure that the interviewer does not bias the...
by Noah Larsen | Jun 1, 2019 | Patient Experience
We can all relate to times we have been disappointed by a service, restaurant, travel, or product experience. Chances are, there are instances when that individual or organization stepped in to recover your disappointment, as well as times when no one addressed your...
by Noah Larsen | May 17, 2019 | Employee Experience, Patient Experience
There are few guarantees in healthcare, although change and renovation are likely among those few certainties. Inevitably, most organizations will encounter periods of construction, renovation, or significant modifications to infrastructure. Sometimes, we can...
by Noah Larsen | May 15, 2019 | Community Health
A CHNA glossary of terms for hospitals and public health organizations.
by Noah Larsen | May 13, 2019 | Physician Partnership
The PRC Physician Engagement Study measures how your physicians perceive your hospital and its services, and through mathematical analysis, indicates what is driving those perceptions. The results offer insight into perceived clinical and operational strengths and...
