by Noah Larsen | Apr 9, 2019 | Physician Partnership
Understand what goes into designing surveys and selecting questions for PRC Physician Engagement studies.
by Noah Larsen | Apr 8, 2019 | Physician Partnership
Throughout the survey, physicians’ perceptions are measured using a five-point scale of Excellent, Very Good, Good, Fair, or Poor. In order to foster loyalty to your healthcare organization among physicians, PRC recommends you focus on improving “Good” and “Very Good”...
by Noah Larsen | Apr 1, 2019 | Excellence Accelerator, Patient Experience
Service Excellence Coaches must exhibit the qualities, characteristics, and values espoused by the organization. These are people who are seen as leaders in the organization, whether formal or informal. They are highly respected and exhibit the behaviors and attitudes...
by Noah Larsen | Mar 30, 2019 | Employee Experience
Rewarding and recognizing employees is one of the most powerful ways to demonstrate excellence and role model the behaviors we want to see with every patient, every time. We have seen success across four categories of recognition: • Employee to Employee: affording...
by Noah Larsen | Mar 29, 2019 | Patient Experience
High quality data collection in a professional and courteous manner is PRC’s utmost priority. Thus, we have several levels of Quality Assurance in place, including the daily monitoring of our telephone interviewers, who are all trained and coached at PRC. Because we...
