by Noah Larsen | Mar 5, 2019 | Employee Experience
Employees need consistent feedback for optimum performance. Providing feedback reinforces what’s working, improves what’s not working, and presents a timely opportunity to recognize employees and say “thank you.” The easiest way to provide feedback is through regular...
by Noah Larsen | Mar 1, 2019 | Patient Experience
Patients’ perceptions and rating of Discharge Communication have long perplexed leaders, staff and physicians across America’s Hospitals and Health Systems. Discharge Communication is measured by two items in the HCAHPS (Hospital Consumer Assessment of Healthcare...
by Noah Larsen | Feb 27, 2019 | Patient Experience
When a patient comes in with a for infusion, what are their emotional, clinical, and safety needs? Consistent and effective use of patient-centered communication will provide a framework for proactively meeting patients’ needs. Additionally, narrating your care can...
by Noah Larsen | Feb 22, 2019 | Employee Experience
Before we can learn from our successes, we first have to discover where they are. There are endless ways to slice and dice your data on PRCEasyView.com®, but here are some quick tips for illuminating your bright spots.
by Noah Larsen | Feb 20, 2019 | Patient Experience
“Is the PRC survey valid?” In a word, yes. Validity is the extent to which an indicator measures what it is intended to measure. Individual questions and the overall survey instrument can be assessed for validity through a number of ways.
