by Noah Larsen | Feb 19, 2019 | Patient Experience
The Value-Based Purchasing (VBP) Program aims to transform Medicare from a passive payer of claims to an active purchaser of quality healthcare. It links performance on various quality metrics to reimbursement, thereby encouraging continuous improvement in healthcare....
by Noah Larsen | Feb 15, 2019 | Employee Experience
There is nothing more important to most individuals—the ones you want working with you—than a sense that their contributions are valued. Ask any major, successful corporation and you’ll discover from Target, Delta Airlines to Hilton Hotels, they have programs to...
by Noah Larsen | Feb 8, 2019 | Patient Experience
When surveying patients, we want respondents to recognize the legitimacy of PRC’s call, and also want to point respondents to think about the specific healthcare experience for which we are calling.
by Noah Larsen | Feb 1, 2019 | CHNA
Many different program planning tools exist, but one of the most common and popular is the logic model. Logic models can fill in gaps on implementation strategy documents and ensure that you use funding to its greatest potential. Producing a logic model also creates...
by Noah Larsen | Jan 25, 2019 | Patient Experience
Studying what’s wrong, communicating compassion with patients, identifying opportunities for improvement, and coaching for excellence; all of which contribute to improving PX in your organization.
