by Noah Larsen | Mar 21, 2019 | Patient Experience
HIPAA stands for Health Insurance Portability and Accountability Act and, in part, establishes rules for maintaining the patient’s privacy and security of their health information. HIPAA rules apply to “covered entities,” which include health plans and health care...
by Noah Larsen | Mar 15, 2019 | Patient Experience
Goal Setting has the power and potential to create measurable improvements in their care, create organizational alignment for change, and establish accountability. If you want to achieve world-class levels of performance with HCAHPS (or any other key performance...
by Noah Larsen | Mar 8, 2019 | Patient Experience
Though HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a CMS initiative, it includes more than simply Medicare beneficiaries. The HCAHPS guidelines outline the following eligibility requirements and exclusion restrictions for...
by Noah Larsen | Mar 5, 2019 | Employee Experience
Employees need consistent feedback for optimum performance. Providing feedback reinforces what’s working, improves what’s not working, and presents a timely opportunity to recognize employees and say “thank you.” The easiest way to provide feedback is through regular...
by Noah Larsen | Mar 1, 2019 | Patient Experience
Patients’ perceptions and rating of Discharge Communication have long perplexed leaders, staff and physicians across America’s Hospitals and Health Systems. Discharge Communication is measured by two items in the HCAHPS (Hospital Consumer Assessment of Healthcare...
