by PRC | Jun 19, 2018 | Patient Experience
The Impact of Response Rate on HCAHPS Dimension Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation. Check out our webinar, “The...
by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
by PRC | Jun 6, 2018 | Utility
The 2018 Excellence in Healthcare Awards celebrate and honor those committed to improving patient experience Over 200 healthcare professionals from across the U.S. gathered in Isle of Palms, South Carolina, to recognize the nation’s leading healthcare organizations at...
by PRC | Jun 1, 2018 | Utility
Excellence in Healthcare Reflection We’ve made it back from the 2018 Excellence in Healthcare Conference, gotten the last of the sand out of our shoes, and settled back into our work routine, a little more refreshed and a little more ready to take the healthcare...
by PRC | May 22, 2018 | Utility
If you’ve never ridden a bike down the beach at sunrise, we highly recommend it based on some of the amazing photos and great stories our attendees shared from today’s morning movement! After that, we all gathered for a breakfast keynote with Ali T. Asery, M.D., MHA....
