by PRC | Sep 26, 2018 | Employee Experience
Employee Retention: The Strategic Imperative Turnover remains a pressing issue for healthcare leaders. Failing to hire and retain our best employees jeopardizes morale, patient experiences of care and quality/safety outcomes; as well as is a direct cost to the bottom...
by PRC | Sep 24, 2018 | Consumer & Brand, Patient Experience
“This emergency room is so slow, my broken bone set itself while I waited!” “This surgeon is so terrible, he couldn’t win the board game Operation!” “The front desk here is so rude, they laugh at sick puppies and one-eyed kittens!” Reading comments like these on...
by PRC | Sep 20, 2018 | Employee Experience
By: Cynthia A. King, PhD, Director of Client Organizational Development Most of us have been there at least once in our lives. You head out, traveling for work or vacation, and suddenly an unexpected situation delays you. Whether it’s due to weather, a mechanical...
by PRC | Sep 5, 2018 | Physician Partnership
As a follow up to our prior blog, Ensuring Your Physicians Don’t Sink to Burnout, what can be done in your organization to lessen it? Surely with research showing burnout has already affected more than half of US physicians, your organization is undoubtedly affected...
by PRC | Aug 29, 2018 | Consumer & Brand
There’s little to be said for certain in such a rapidly-evolving world, but the internet sticking around is a safe horse to bet on, even in medicine. For many years, consumers relied mostly on recommendations from friends and family for healthcare information. We all...
