by Noah Larsen | Apr 22, 2022 | Patient Experience
Last year, CMS published a table that summarized changes in individual hospital level scores seen during the first three quarters of 2020. Now, they have updated that table to contain data through Q3 2021. They compared mode and patient mix adjusted top box scores for...
by Noah Larsen | Apr 14, 2022 | Employee Experience, Patient Experience
The Healthcare Experience Matters Podcast by our Healthcare Experience Foundation (HXF) partners welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with...
by Noah Larsen | Apr 8, 2022 | Patient Experience
PRC provides Key Drivers of Excellence® to prioritize your important initiatives. Managers want to increase scores, but often do not know where to start, especially since a typical patient loyalty survey has 25-30 questions. Key Drivers® tell you what is most...
by Noah Larsen | Apr 7, 2022 | Patient Experience
In a recent proposed rule, CMS proposed delaying the current start date of the Radiation Oncology (RO) Model from 1/1/23 to a date that will be established through future rulemaking. CMS still believes that the RO model is valuable, but recognizes that the RO model...
by Noah Larsen | Apr 7, 2022 | Patient Experience
Joining us for this week’s installment of our Healthcare Experience Foundation (HXF) partner’s podcast is Barry Fleming. We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference. This event took place late last month...
by Noah Larsen | Mar 24, 2022 | Patient Experience
OAS CAHPS: Testing the New Mixed Mode Option Hosted by Jan Gnida, CPXP, and Andrea Paseka of PRC Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component. We’ll review what the requirements are, and take a peek...
