by Noah Larsen | Apr 14, 2022 | Employee Experience, Patient Experience
The Healthcare Experience Matters Podcast by our Healthcare Experience Foundation (HXF) partners welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with...
by Noah Larsen | Apr 8, 2022 | Patient Experience
PRC provides Key Drivers of Excellence® to prioritize your important initiatives. Managers want to increase scores, but often do not know where to start, especially since a typical patient loyalty survey has 25-30 questions. Key Drivers® tell you what is most...
by Noah Larsen | Apr 7, 2022 | Patient Experience
In a recent proposed rule, CMS proposed delaying the current start date of the Radiation Oncology (RO) Model from 1/1/23 to a date that will be established through future rulemaking. CMS still believes that the RO model is valuable, but recognizes that the RO model...
by Noah Larsen | Apr 7, 2022 | Patient Experience
Joining us for this week’s installment of our Healthcare Experience Foundation (HXF) partner’s podcast is Barry Fleming. We discuss takeaways, inspiring stories, and more from the Beryl Institute ELEVATE PX 2022 Conference. This event took place late last month...
by Noah Larsen | Mar 24, 2022 | Patient Experience
OAS CAHPS: Testing the New Mixed Mode Option Hosted by Jan Gnida, CPXP, and Andrea Paseka of PRC Join PRC to learn about the newly-approved OAS CAHPS mixed mode methodologies that contain an e-survey component. We’ll review what the requirements are, and take a peek...
by Noah Larsen | Mar 24, 2022 | Patient Experience
Making his first appearance ever on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff is a Coaching Leader with the HXF. He joins us to chat about what he has learned over the years when it...
