by Noah Larsen | May 4, 2022 | Patient Experience
PRC has interviewed hundreds of thousands of patients about the experience of visiting their doctor’s office, using both the PRC Loyalty Survey and the Clinician & Group (CG-CAHPS) Survey. Time and time again, our research shows that four things significantly...
by Noah Larsen | Apr 28, 2022 | Employee Experience, Patient Experience, Physician Partnership
Our guest on this week’s episode of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast is Paul Glisson, D.O., MBA, FACEP. Dr. Glisson currently serves as chief medical officer with Infirmary Health in Mobile, Ala. Today’s...
by Noah Larsen | Apr 22, 2022 | Patient Experience
In a recent proposed rule, CMS announced several changes to Value Based Purchasing (VBP) for HCAHPS due to observations about data collected during the pandemic. Similar to the finalized rule last year for FFY2022, for FFY2023 (affecting October 2022 payments), CMS is...
by Noah Larsen | Apr 22, 2022 | Patient Experience
Last year, CMS published a table that summarized changes in individual hospital level scores seen during the first three quarters of 2020. Now, they have updated that table to contain data through Q3 2021. They compared mode and patient mix adjusted top box scores for...
by Noah Larsen | Apr 14, 2022 | Employee Experience, Patient Experience
The Healthcare Experience Matters Podcast by our Healthcare Experience Foundation (HXF) partners welcomes back Katie Owens to our program this week. We chat about strategies for identifying and understanding our own strengths and weaknesses. Through our interview with...
by Noah Larsen | Apr 8, 2022 | Patient Experience
PRC provides Key Drivers of Excellence® to prioritize your important initiatives. Managers want to increase scores, but often do not know where to start, especially since a typical patient loyalty survey has 25-30 questions. Key Drivers® tell you what is most...
