by Noah Larsen | Jul 15, 2021 | Patient Experience
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and...
by Noah Larsen | Jul 9, 2021 | Patient Experience
In a recent proposed rule, CMS asked for input on potential patient experience measures for the ESRD (End Stage Renal Disease) Treatment Choices (ETC) Model. This mandatory payment model seeks to encourage the use of home dialysis or kidney transplants to reduce costs...
by Noah Larsen | Jul 7, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Jul 2, 2021 | Patient Experience
Earlier this year, CMS announced that HHVBP (Home Health Value Based Purchasing) would be expanded after learning that participants in the HHVBP model had an average of 4.6% improvement in quality scores and an average annual savings of $141 million to Medicare. In a...
by Noah Larsen | Jun 29, 2021 | Patient Experience
In the past 6 months have you or a member of your staff: Worried about a patient (or two) that was discharged from your unit but you had an inkling that neither they or their family member understood the instructions you provided Felt you did not have enough time to...
by Noah Larsen | Jun 21, 2021 | Patient Experience
MidMichigan Health is a nonprofit health system whose facilities serve 23 counties within the state of Michigan. In 2021, the organization received the Michigan Performance Excellence Award, securing their eligibility to apply to the Malcom Baldrige National Quality...
