by Noah Larsen | May 21, 2021 | Patient Experience
Patient experience surveys can accomplish various needs and purposes. For example, the HCAHPS survey meets the requirement for hospitals to participate in the Value-Based Purchasing program. Additionally, patient experience surveys meet the needs of capturing the...
by Noah Larsen | May 13, 2021 | Patient Experience
CMS provided the FY 2022 IPPS Proposed Rule, which provides guidance on the use of CY2020 HCAHPS data for Value Based Purchasing (VBP). Previously, we learned that CMS was not going to use the Q1 2020 or Q2 2020 data in VBP, the submission of which was optional. If...
by Noah Larsen | May 13, 2021 | Patient Experience
In CMS’s recent publish of the proposed rule in the Federal Register, they anticipate not using any calendar year 2020 HCAHPS data in VBP—either for the performance period for FFY2022 or as the baseline for FFY2024. (Previously, they had exempted the optionally...
by Noah Larsen | May 4, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 28, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 21, 2021 | Patient Experience
In the most recent Care Compare update (January–December 2019 discharges), we see that national HCAHPS response rates have continued to fall. The average response rate for HCAHPS is now 25%, 1.7 points lower than what we saw in the January–December 2017 discharges. We...
