by Noah Larsen | Apr 13, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 13, 2021 | Patient Experience
Your hospital uses your HCAHPS survey results for your own process improvement, but other organizations also use the HCAHPS data PRC submits to CMS. This document lays out some of the external uses for your HCAHPS data and how they differ in terms of scoring, consumer...
by Noah Larsen | Apr 12, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 8, 2021 | Patient Experience
The COVID-19 pandemic has shifted patient perceptions in dramatic ways across the United States. Our analysis has found heightened variability throughout the pandemic. Join Jan Gnida and Katie Owens for a look at our national pandemic analysis. We will explore data...
by Noah Larsen | Apr 7, 2021 | Patient Experience
The goal of our HCAHPS Experience Resources is to equip your patient experience improvement efforts and create lasting results. In our work, we have the opportunity to work with extraordinary leaders, staff, and physicians who care deeply about cultures that strive to...
by Noah Larsen | Apr 6, 2021 | Patient Experience
Security Services represents a vital team in the continuum of care, as well as consisting of a wide range of activities from keeping patients and employees safe, demonstrating a welcoming demeanor, as well as (when needed) deescalating conflict/dangerous scenarios....
