by Noah Larsen | Nov 23, 2020 | Patient Experience
During a recent OAS CAHPS vendor training, the OAS CAHPS Project Team covered some developments in the OAS CAHPS realm. They gave more detail on the OAS CAHPS mode experiment from 2019, where they tested a few new options, including web-only, web with mail follow-up,...
by Noah Larsen | Nov 18, 2020 | Patient Experience
For years, the unstructured information provided in the open-ended questions on surveys has been challenging to synthesize on a large scale. When asked, “what are patients talking about?” your answer is likely related to the subject of the last 3-5 comments you read....
by Noah Larsen | Nov 3, 2020 | Patient Experience
PRC offers multiple methodologies for your patients to share their healthcare experience feedback. Among these, the most common methodologies are phone interviews and Esurveys. PRC has years of experience conducting both; with the dynamic nature of healthcare, more...
by Isaiah Dominguez | Oct 19, 2020 | Patient Experience
Update: Following feedback shared with CMS, CMS is now delaying the start date of the Radiation Oncology Model to July 1, 2021. The CAHPS® Cancer Care Survey start date has been pushed back to October 2021. In the summer of 2019, CMS proposed a new Radiation Oncology...
by Noah Larsen | Oct 15, 2020 | Patient Experience
In this webinar, Sandy Vandertie and Melody Hargis of Door County Medical Center share their foundational elements of success as a top performer and how to accomplish those steps with consistency throughout your inpatient and emergency department care. The presenters...
by Noah Larsen | Sep 29, 2020 | Patient Experience
In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...
