2025 Healthcare Experience Summit - September 23, 2025

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Coming Soon: Advanced Comment Analytics

Coming Soon: Advanced Comment Analytics

For years, the unstructured information provided in the open-ended questions on surveys has been challenging to synthesize on a large scale. When asked, “what are patients talking about?” your answer is likely related to the subject of the last 3-5 comments you read....
PRC Esurveys: Frequently Asked Questions

PRC Esurveys: Frequently Asked Questions

PRC offers multiple methodologies for your patients to share their healthcare experience feedback. Among these, the most common methodologies are phone interviews and Esurveys. PRC has years of experience conducting both; with the dynamic nature of healthcare, more...
2021 HCAHPS Mode Experiment Preview

2021 HCAHPS Mode Experiment Preview

In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...