by Noah Larsen | May 29, 2020 | Employee Experience, Patient Experience
PRC has the pleasure of working with hospitals and health systems around the country who continue to offer excellent care during the COVID-19 health crisis. However, it’s important to remember that excellent care cannot be achieved without the work of an equally...
by Noah Larsen | May 21, 2020 | Excellence Accelerator, Patient Experience
Created by PRC Excellence Accelerator® coaches in partnership with Maryland Healthcare Education Institute, the Compassion Tribe Video Series is a collection of videos to help healthcare organizations manage, work, and lead during the COVID-19 health crisis, with...
by Noah Larsen | May 14, 2020 | Patient Experience
As the COVID-19 health crisis continues to change our way of life, hospitals and health systems need to accommodate to the growing needs of their communities. However, they must tend to their patients in a way that’s mindful of current safety and social distancing...
by Noah Larsen | May 11, 2020 | Patient Experience
As healthcare leaders, staff, and physicians, we have learned a lot over the last several weeks, yet there is still a lot to learn ahead of us. As organizations focus on moving forward in a new normal, the work must continue. We are re-opening surgeries, procedures,...
by Noah Larsen | May 7, 2020 | Patient Experience
In this video, PRC’s Audrey Page & Nancy Miller share how you can use PRC Voices® to compile patient comments that commend your team’s perseverance during the COVID-19 health crisis. Caregiver compliments can bring encouragement and strength to those on the...
by Noah Larsen | May 5, 2020 | Employee Experience, Patient Experience
During PX surveys, comments give patients opportunities to emphasize, contextualize, or otherwise share their thoughts on anything they couldn’t in a scaled question. They’re valuable sources of qualitative data, and as part of PRC’s commitment to excellence in...
