by Noah Larsen | Apr 8, 2020 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
by Noah Larsen | Apr 6, 2020 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
by Noah Larsen | Apr 6, 2020 | Patient Experience
For several years, PRC’s annual key drivers analyses have identified safety as one of the most important aspects of care that patients consider when they evaluate their overall experience, and this is true for almost all care settings: inpatient, ED, and ambulatory...
by Noah Larsen | Apr 1, 2020 | Patient Experience
Discover reporting recommendations to reflect the current COVID-19 health crisis, along with answers to frequently-asked questions surrounding the pandemic, including: Are patients wanting to talk with you right now? Are patients giving lower ratings than usual...
by Isaiah Dominguez | Mar 27, 2020 | Patient Experience
Have you ever found yourself looking at the HCAHPS Dashboard, wondering why your Overall Rating is doing well, and your other dimensions are not, or vice versa? We’re here to guide you! PRC provides the following considerations and insights to bring clarity when you...
by Isaiah Dominguez | Mar 25, 2020 | Patient Experience
In response to the extreme and uncontrollable circumstances we are experiencing, CMS published a press release this weekend outlining exceptions and extensions for many CMS deadlines. CMS recognizes that data collected during this time may not reflect the “true level...
