by Isaiah Dominguez | Oct 23, 2019 | Patient Experience
Each year, acute-care hospitals participating in the Centers for Medicare & Medicaid Services’ (CMS) Hospital Value-Based Purchasing (VBP) program receive scores based on their performance. According to CMS’ website, they designed the VBP program with the intent...
by Noah Larsen | Oct 22, 2019 | Patient Experience
Our Best Practices series provides insights from clients for clients to share successful methods on various topics. As your trusted partner in healthcare, we offer these pieces of Premium Content for our clients to learn from each other with real-time...
by Noah Larsen | Oct 7, 2019 | Patient Experience
Supporting and partnering with patients across the continuum of care is an essential element of patient centered excellence and delivering quality outcomes for our patients. Now more than ever before this partnership matters as much for the care experience as for...
by Noah Larsen | Oct 1, 2019 | Patient Experience
Ensuring patients feel confident in their next steps following discharge or a visit are vitally important in continuity of care and outcomes. Many times, despite our best intentions, there is a disconnect between the communication and actions we put in place to...
by Noah Larsen | Sep 24, 2019 | Patient Experience
Control charts, or “Shewhart charts,” have become increasingly popular as part of a hospitals’ quality improvement regimen. They are often used when analyzing hospital acquired infections, emergency room wait times, and several other quantitative processes that need...
by Noah Larsen | Sep 19, 2019 | Patient Experience
Reliability is the degree to which a measure will produce the same result every time. A ruler is inflexible; its demarcations do not vary. When we use it to measure a block of wood, for example, it produces the same result every time. Likewise, a good survey question...
