by Noah Larsen | Apr 26, 2019 | Patient Experience
When designing action plans that will improve patient perceptions, PRC recommends beginning with your Key Drivers of Excellence®. To improve perceptions of the Overall Target (such as Overall Quality of Care, Overall Rating of the Hospital, Likelihood to Recommend),...
by Isaiah Dominguez | Apr 25, 2019 | Patient Experience
“Hospitals may not be getting enough responses to showcase caregiver efforts” The positive correlation between Hospital Consumer Assessment of Healthcare Providers and System (HCAHPS) dimension scores and response rates accentuates the need for hospitals...
by Noah Larsen | Apr 23, 2019 | Patient Experience
Key Drivers of Excellence® are the areas that are most influential to patients’ overall perceptions; they provide you with a more specific place to focus your efforts. The definitions of “Cleanliness,” “Patient Privacy,” and other Key Drivers may vary depending on the...
by Noah Larsen | Apr 23, 2019 | Patient Experience
Key Drivers of Excellence® are determined through a statistical analysis and tell you what’s most influential in your patients’ perceptions of overall quality of care. They aren’t necessarily your lowest scoring areas, or even your highest scoring areas. Simply, they...
by Isaiah Dominguez | Apr 19, 2019 | Patient Experience, Utility
VOICES is a one-of-a-kind app where healthcare leaders can hear the experiences of patients, in the unique voice of the patient. The cadence of a speaker’s voice brings new weight to comments, offering a depth of motivation not possible with other methods. Often...
by Noah Larsen | Apr 19, 2019 | Patient Experience
For most units and areas, PRC recommends targeting 50 interviews per quarter. For some areas, that can seem like a relatively low number given the thousands of patients they care for each quarter. To understand this recommendation, it’s helpful to understand the...
