by Noah Larsen | Feb 19, 2019 | Patient Experience
The Value-Based Purchasing (VBP) Program aims to transform Medicare from a passive payer of claims to an active purchaser of quality healthcare. It links performance on various quality metrics to reimbursement, thereby encouraging continuous improvement in healthcare....
by Noah Larsen | Feb 8, 2019 | Patient Experience
When surveying patients, we want respondents to recognize the legitimacy of PRC’s call, and also want to point respondents to think about the specific healthcare experience for which we are calling.
by Noah Larsen | Jan 25, 2019 | Patient Experience
Studying what’s wrong, communicating compassion with patients, identifying opportunities for improvement, and coaching for excellence; all of which contribute to improving PX in your organization.
by PRC | Jan 24, 2019 | Patient Experience, Utility
We measure excellence. That’s important. But sometimes we settle for items that are less than excellent in life. Take my morning coffee for example; it’s an important part of the day. Maybe I’m high maintenance, but I want it to be an excellent experience that starts...
by PRC | Jan 24, 2019 | Patient Experience
What better way to begin the new year than with a working knowledge of the latest updates to OAS CAHPS? Even though reporting has been delayed, there’s still lots to know. So why not give yourself the gift of OAS CAHPS expertise this holiday season by checking...
by Isaiah Dominguez | Jan 23, 2019 | Patient Experience
When it is Neither Yes nor No: Understanding and Explaining Health Statistics Remember that classroom setting where numbers seemed to blend into the chalkboard? The basic 2+2=4 became obsolete and letters started to get involved in the equation? We’ve all been there,...
