by PRC | Jun 19, 2018 | Patient Experience
The Impact of Response Rate on HCAHPS Dimension Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation. Check out our webinar, “The...
by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
by PRC | May 14, 2018 | Patient Experience, Utility
Presented By Nancy Miller EasyView Support and Education Specialist, Professional Research Consultants, Inc. About Nancy Miller: In her role as PRC’s EasyView® Support and Education Specialist, Nancy Miller is primarily responsible for helping...
by PRC | May 10, 2018 | Patient Experience
PRC is celebrating Nursing Week 2018! We love and are proud of all our nursing partners across the country. Keep up the amazing work, nurses, none of us can do it without you! If sickness is a battle and physicians are the commanding officers, nurses are the...
by PRC | May 7, 2018 | Patient Experience
Built for Success: Structure Provides a Framework for Excellence. Presented by Kelsey Haswell, Quality Improvement Methodist Health System Excellent patient experiences and outcomes don’t just happen — they result from a carefully conceived and faithfully...
by PRC | Apr 26, 2018 | Patient Experience
Time For Innovation- As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and...
