by PRC | Sep 24, 2018 | Market Perception, Patient Experience
“This emergency room is so slow, my broken bone set itself while I waited!” “This surgeon is so terrible, he couldn’t win the board game Operation!” “The front desk here is so rude, they laugh at sick puppies and one-eyed kittens!” Reading comments like these on...
by PRC | Aug 29, 2018 | Patient Experience
MIPS is entering its second reporting year. Tune in for information regarding timing, changes from 2017, and next steps. Interested? Fill out the form below to be taken directly to the webinar!
by PRC | Aug 20, 2018 | Patient Experience
It’s a typical Tuesday afternoon on the 5th floor of the hospital. A new patient is admitted while Nurse A is halfway through her shift. Nurse A is a very cheerful, compassionate nurse that often goes above and beyond the call of duty to ensure the patient is...
by PRC | Aug 16, 2018 | Patient Experience
Remember when your mother told you to “go outside and get some fresh air?” Maybe if you whined a bit she tried to convince you that fresh air would do your growing bones some good? Increasing research shows that this notion is more than just an old wives’ tale. Fresh...
by PRC | Jul 31, 2018 | Patient Experience
The Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) program released several updates at the end of July 2018. The Federal Register published a proposed rule giving direction on OAS administration requirements. OAS...
by PRC | Jun 19, 2018 | Patient Experience
The Impact of Response Rate on HCAHPS Dimension Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation. Check out our webinar, “The...
