by Noah Larsen | Jan 14, 2019 | Patient Experience
Care transitions measurement was added to the HCAHPS survey in January 2013, and became part of Value-Based Purchasing as of 2016 patients. One of the goals for this added measurement is to lower re-hospitalization rates, by ensuring patients have the proper education...
by PRC | Nov 9, 2018 | Patient Experience
In a notice published this week, the Agency for Healthcare Research and Quality (AHRQ) is seeking approval to collect and publish data for the Child Hospital Consumer Assessment of Healthcare Provides and Systems (Child HCAHPS). If approved, AHRQ would develop a...
by PRC | Oct 4, 2018 | Patient Experience
Chicago Exclusive! Rising Responses, Rising Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation, and we’re showing you exactly...
by PRC | Oct 3, 2018 | Patient Experience
Alexa, why does my head hurt?” She doesn’t have an answer yet, but it shouldn’t surprise anyone when she does. As smart technology surrounds more and more elements of daily life, many providers look to that technology to better communicate with and ease the minds of...
by PRC | Sep 27, 2018 | Patient Experience
How to ask, “What could I have done differently” for better healthcare Trepverter: a Yiddish word for when you know exactly what you want to say to someone…hours after the conversation has ended. Literally, “words that arrived too late,” this sensation sits in our...
by PRC | Sep 24, 2018 | Market Perception, Patient Experience
“This emergency room is so slow, my broken bone set itself while I waited!” “This surgeon is so terrible, he couldn’t win the board game Operation!” “The front desk here is so rude, they laugh at sick puppies and one-eyed kittens!” Reading comments like these on...
