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Deceived by Data

Deceived by Data

In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
How do Nurses Impact HCAHPS Scores?

How do Nurses Impact HCAHPS Scores?

  PRC is celebrating Nursing Week 2018! We love and are proud of all our nursing partners across the country. Keep up the amazing work, nurses, none of us can do it without you! If sickness is a battle and physicians are the commanding officers, nurses are the...
Breathing New Life into a Culture of Excellence

Breathing New Life into a Culture of Excellence

Built for Success: Structure Provides a Framework for Excellence. Presented by Kelsey Haswell, Quality Improvement Methodist Health System Excellent patient experiences and outcomes don’t just happen — they result from a carefully conceived and faithfully...
Time For Innovation

Time For Innovation

  Time For Innovation- As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and...
Top 10 Patient Safety Issues of 2018

Top 10 Patient Safety Issues of 2018

  As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and timeliness. Historically, 2018...