by Noah Larsen | Oct 7, 2021 | Patient Experience
Joni Jan Gnida, CPXP, and Andrea Paseka, BA, two of PRC’s resident CAHPS® experts, for a webinar that covers developments and updates in CAHPS® and VBP throughout 2021, along with the impact of the COVID-19 pandemic on patient perceptions and CAHPS® performance....
by Noah Larsen | Jul 15, 2021 | Patient Experience
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and...
by Noah Larsen | Jul 2, 2021 | Patient Experience
Earlier this year, CMS announced that HHVBP (Home Health Value Based Purchasing) would be expanded after learning that participants in the HHVBP model had an average of 4.6% improvement in quality scores and an average annual savings of $141 million to Medicare. In a...
by Noah Larsen | Apr 13, 2021 | Patient Experience
Your hospital uses your HCAHPS survey results for your own process improvement, but other organizations also use the HCAHPS data PRC submits to CMS. This document lays out some of the external uses for your HCAHPS data and how they differ in terms of scoring, consumer...
by Noah Larsen | Feb 2, 2021 | Patient Experience
In a recent HHCAHPS vendor update training, it was announced that CMS is planning to conduct a mode experiment in 2021. They will use this as an opportunity to test the current approved survey modes, as well as a mixed-methodology that will include web, and is...
