by Noah Larsen | Jul 7, 2022 | Physician Partnership
In a previous article, we discussed excellence through the lens of top box measurement and how organizations can use our “excellence scale” for improvement in their patient experience. However, our dedication to excellence extends beyond measuring patient care,...
by Noah Larsen | Jun 16, 2022 | Patient Experience
In today’s healthcare landscape, hospital leaders strive more than ever to optimize their top box survey performance. In CAHPS® surveys, it means higher VBP reimbursement and CMS star ratings. At PRC, we use “Excellent” as our top box response in our loyalty surveys...
by Noah Larsen | Feb 17, 2022 | Creating a Culture of Positivity
PRC’s PX Success Series “Creating a Culture of Positivity” sessions provide a framework for embracing and enhancing excellence, keeping a focus on top box, and how to respond to changes in score by avoiding common pitfalls, identifying improvements,...
by Isaiah Dominguez | Apr 13, 2020 | Utility
The 2020 Excellence in Healthcare Awards celebrate and honor those committed to improving healthcare for patients, employees, and physicians. These Awards are based on survey responses and identify organizations and individuals who achieve excellence throughout the...
by Isaiah Dominguez | Jan 1, 2020 | Utility
Last year, I told you all about my aversion to New Year’s resolutions and personal preference for an annual bucket list of goals and experiences. Instead of viewing the New Year as a chore of self-discipline, I challenged myself to see it as a fresh chance to try new...
