by Noah Larsen | Nov 3, 2020 | Patient Experience
PRC offers multiple methodologies for your patients to share their healthcare experience feedback. Among these, the most common methodologies are phone interviews and Esurveys. PRC has years of experience conducting both; with the dynamic nature of healthcare, more...
by Noah Larsen | Oct 15, 2020 | Patient Experience
In this webinar, Sandy Vandertie and Melody Hargis of Door County Medical Center share their foundational elements of success as a top performer and how to accomplish those steps with consistency throughout your inpatient and emergency department care. The presenters...
by Noah Larsen | Sep 29, 2020 | Patient Experience
In the past few years, hospitals have been asking for changes to the HCAHPS survey. In Q2 and Q3 of 2021, CMS will test some modifications hospitals have been asking for—primarily, web-based survey modes and to investigate potential new questions that are not...
by Noah Larsen | Sep 11, 2020 | Employee Experience
This webinar, led by Betsy Shelton, MS, CSP, CQE, will focus on developing a roadmap to improve the culture of safety within your organization. We will examine ways to interpret your data and correlate it with other data sources, explore key drivers and influencers of...
by Noah Larsen | Sep 2, 2020 | Patient Experience
Key Points Q4 2019 HCAHPS data will be used for Hospital VBP for hospitals who submitted it. Q1 2020 and Q2 2020 HCAHPS data will not be used for Hospital VBP, even if it is submitted. No direction has been given regarding star ratings or publicly reported data....