by Noah Larsen | Feb 8, 2019 | Patient Experience
When surveying patients, we want respondents to recognize the legitimacy of PRC’s call, and also want to point respondents to think about the specific healthcare experience for which we are calling.
by Noah Larsen | Jan 25, 2019 | Patient Experience
Studying what’s wrong, communicating compassion with patients, identifying opportunities for improvement, and coaching for excellence; all of which contribute to improving PX in your organization.
by PRC | Jan 24, 2019 | Patient Experience, Utility
We measure excellence. That’s important. But sometimes we settle for items that are less than excellent in life. Take my morning coffee for example; it’s an important part of the day. Maybe I’m high maintenance, but I want it to be an excellent experience that starts...
by PRC | Oct 4, 2018 | Patient Experience
Chicago Exclusive! Rising Responses, Rising Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation, and we’re showing you exactly...
by PRC | Oct 3, 2018 | Patient Experience
Alexa, why does my head hurt?” She doesn’t have an answer yet, but it shouldn’t surprise anyone when she does. As smart technology surrounds more and more elements of daily life, many providers look to that technology to better communicate with and ease the minds of...
