by PRC | Sep 27, 2018 | Patient Experience
How to ask, “What could I have done differently” for better healthcare Trepverter: a Yiddish word for when you know exactly what you want to say to someone…hours after the conversation has ended. Literally, “words that arrived too late,” this sensation sits in our...
by PRC | Sep 24, 2018 | Consumer & Brand, Patient Experience
“This emergency room is so slow, my broken bone set itself while I waited!” “This surgeon is so terrible, he couldn’t win the board game Operation!” “The front desk here is so rude, they laugh at sick puppies and one-eyed kittens!” Reading comments like these on...
by PRC | Sep 20, 2018 | Employee Experience
By: Cynthia A. King, PhD, Director of Client Organizational Development Most of us have been there at least once in our lives. You head out, traveling for work or vacation, and suddenly an unexpected situation delays you. Whether it’s due to weather, a mechanical...
by PRC | Aug 16, 2018 | Patient Experience
Remember when your mother told you to “go outside and get some fresh air?” Maybe if you whined a bit she tried to convince you that fresh air would do your growing bones some good? Increasing research shows that this notion is more than just an old wives’ tale. Fresh...
by PRC | Jun 19, 2018 | Patient Experience
The Impact of Response Rate on HCAHPS Dimension Scores Did you know that higher response rates correlate to higher HCAHPS scores? First published by HQI, this correlation has been proven to hold for hospitals of all sizes across the nation. Check out our webinar, “The...
