by PRC | Jun 14, 2018 | Patient Experience
In 2013, your Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) performance was at an all-time low. You knew the scores were a fair reflection of your hospital; more than one patient said they were inclined to “walk off” a broken leg rather...
by PRC | May 17, 2018 | Consumer & Brand
In today’s interconnected and social media world, consumers rely on reviews to help make informed decisions on everything from which brand of shoes to purchase to where to make dinner reservations. It’s not just consumer goods being researched: Healthcare...
by PRC | May 10, 2018 | Patient Experience
PRC is celebrating Nursing Week 2018! We love and are proud of all our nursing partners across the country. Keep up the amazing work, nurses, none of us can do it without you! If sickness is a battle and physicians are the commanding officers, nurses are the...
by PRC | May 7, 2018 | Patient Experience
Built for Success: Structure Provides a Framework for Excellence. Presented by Kelsey Haswell, Quality Improvement Methodist Health System Excellent patient experiences and outcomes don’t just happen — they result from a carefully conceived and faithfully...
by PRC | Apr 26, 2018 | Patient Experience
Time For Innovation- As part of PRC’s celebration of Patient Experience Week with the Beryl Institute, we’re publishing a series of four daily blog posts discussing key elements of an excellent patient experience: communication, teamwork, safety, and...
