by Noah Larsen | Jul 21, 2022 | Physician Partnership
Everyone is pressed for time in healthcare and effective communication has always been a top priority. Effective communication does not necessarily need to take more time to implement though. As we learn on today’s podcast episode with Dr. George Mayzell, often it’s a...
by Noah Larsen | Jul 7, 2022 | Physician Partnership
In a previous article, we discussed excellence through the lens of top box measurement and how organizations can use our “excellence scale” for improvement in their patient experience. However, our dedication to excellence extends beyond measuring patient care,...
by Noah Larsen | Jul 7, 2022 | Patient Experience
Making his second appearance as a guest on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week is Jeff Robbins. Jeff joins us for a memorable discussion on what drives his passion for promoting excellent patient...
by Noah Larsen | Jun 16, 2022 | Utility
Plane tickets. Hotel rooms. Buffet lines. All aspects of travel that we took for granted prior to year 2020. As we sit here in our hybrid of work-from-home and in-person offices, we are thankful to be halfway through 2022 with conference experiences full of firm...
by Noah Larsen | Jun 16, 2022 | Patient Experience
In today’s healthcare landscape, hospital leaders strive more than ever to optimize their top box survey performance. In CAHPS® surveys, it means higher VBP reimbursement and CMS star ratings. At PRC, we use “Excellent” as our top box response in our loyalty surveys...