by Noah Larsen | Mar 17, 2022 | Patient Experience
During a recent HCAHPS update vendor training, CMS discussed preliminary findings from last year’s HCAHPS mode experiment and a loose timeline for what they’re referring to as “HCAHPS 2.0.” CMS conducted a mode experiment with 45 nationally representative hospitals...
by Noah Larsen | Mar 3, 2022 | Employee Experience
Today’s episode of the Healthcare Experience Matters podcast is all about strategies for avoiding blame and judgement. We explore this topic with Katie Owens, the Co-Founder and President of the Healthcare Experience Foundation (HXF) and PRC’s Senior Vice...
by Noah Larsen | Feb 28, 2022 | Patient Experience
Asante is an Oregon-based health system with over 6,000 employees and three acute care facilities and over 40 outpatient clinics that serve approximately 600,000 people throughout Southern Oregon and Northern California. The health system has been named a “Top-15...
by Noah Larsen | Feb 24, 2022 | Patient Experience
Today’s episode of the Healthcare Experience Matters Podcast from our Healthcare Experience Foundation partners is a discussion about agency nurses and the patient experience with Dianna D. Knight, MSN, RN, NEA-BC. Dianna is Executive Director of Patient and Family...
by Noah Larsen | Feb 23, 2022 | Employee Experience
Part of the Team: How to effectively include agency nurses in your PX efforts Hosted by Dianna Knight, MSN, RN, NEA-BC, and Aranzazu Conklin, MSN, RN, CPHQ, CCRN-K, of WakeMed Health & Hospitals Patient care teams include more agency nurses than ever before, and...
