by Noah Larsen | Jul 29, 2021 | Patient Experience
CMS published an OPPS proposed rule in the Federal Register which contains important information for several different programs, including OAS CAHPS and the Radiation Oncology (RO) Model. They also propose establishing a new provider type—a Rural Emergency Hospital...
by Noah Larsen | Jul 29, 2021 | Employee Experience
The latest episode of Healthcare Experience Matters, the official podcast of our Healthcare Experience Foundation (HXF) partners is a chat with Katie Owens (HXF co-founder and president) about the Conversation Curve™. Simply put, the Conversation Curve™ is a conflict...
by Noah Larsen | Jul 22, 2021 | Physician Partnership
In this episode of our Healthcare Experience Foundation partners’ Healthcare Experience Matters podcast, HXF co-founder and president Katie Owens joins to discuss physician engagement, communication, and results sharing. As Katie describes on today’s podcast,...
by Noah Larsen | Jul 15, 2021 | Patient Experience
In order to reduce survey fatigue among patients, PRC has put forth a wait period exclusion protocol that is consistent with the Centers for Medicare and Medicaid’s (CMS) strict guidelines for the following CAHPS® surveys: Inpatient HCAHPS, Home Health CAHPS, and...
by Noah Larsen | Jul 9, 2021 | Patient Experience
In a recent proposed rule, CMS asked for input on potential patient experience measures for the ESRD (End Stage Renal Disease) Treatment Choices (ETC) Model. This mandatory payment model seeks to encourage the use of home dialysis or kidney transplants to reduce costs...
