by Noah Larsen | Dec 6, 2019 | Employee Experience
Few things can draw the oxygen out of a department (or unit) like a climate that permits negativity through gossip, bullying and/or rudeness. These environments create factions, cliques, and hostility that jeopardize our ability to provide the best experiences to our...
by Isaiah Dominguez | Nov 30, 2019 | Employee Experience, Patient Experience
According to AHRQ, nursing shift changes require the successful transfer of information between nurses to prevent adverse events and medical errors. Bedside shift report is the practice of having caregivers from an off-going shift working with the oncoming care team...
by Isaiah Dominguez | Nov 1, 2019 | Employee Experience
From pro tips on night shift mentoring to the latest in nurse safety, my time at the 2019 ANCC National Magnet Conference® was another educational and action-packed week. Joining more than 10,000 nurses and healthcare professionals in Orlando, FL, I...
by Isaiah Dominguez | Oct 16, 2019 | Employee Experience
Every year I look forward to attending the American Society for Health Care Human Resource Administration (ASHHRA) conference. This year, the theme was “Connect, Innovate, and Transform” healthcare. There was one session that really stood out to me as exuding the...
by PRC | Sep 20, 2019 | Employee Experience
As the ones interacting, evaluating, and supporting the patient and their families along the continuum of care, caregivers embody a large part of the patient experience. Traditionally, healthcare leaders have focused on improving the patient experience by developing...
by Isaiah Dominguez | Sep 5, 2019 | Employee Experience, Utility
Is the tree shaking, or am I? Peeling my arm off the tree trunk and examining my hand revealed I was indeed the unsteady party. I pressed my face against the rough bark and steeled my nerves. I was going to team build if it killed me. Relying on my stubbornness to...
