by Isaiah Dominguez | May 8, 2019 | Employee Experience, Patient Experience
According to new research from PRC and the Healthcare Experience Foundation, across both Emergency Department and Critical Care Unit patients, perceptions of teamwork between doctors, nurses, and staff was the number one key driver impacting patient loyalty. The...
by Noah Larsen | May 1, 2019 | Employee Experience
To create and sustain change, it is important for the senior team to communicate a compelling, shared vision of success. That message must permeate the organization from the Boardroom to the Bedside. Building workforce momentum begins with both a confident and...
by Noah Larsen | Apr 30, 2019 | Employee Experience, Patient Experience
PRC is devoted to helping our clients create cultures of excellence by building patient, employee and physician loyalty. As a result, focusing on key drivers are essential to patients rating their quality of care as “Excellent”. Teamwork is the most frequently...
by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
by Noah Larsen | Apr 15, 2019 | Employee Experience
Rarely do we over reward and recognize our leaders. Demonstrating appreciation for Directors, Managers and Supervisors and building leadership peer group relationships is critical to creating a high performing culture. Our team recently observed a best practice in...
by Noah Larsen | Mar 30, 2019 | Employee Experience
Rewarding and recognizing employees is one of the most powerful ways to demonstrate excellence and role model the behaviors we want to see with every patient, every time. We have seen success across four categories of recognition: • Employee to Employee: affording...
