by Noah Larsen | Apr 15, 2019 | Employee Experience, Patient Experience
“Managing up” occurs when we highlight positive aspects of our service or organization. Many organizations are faced with challenges, from old facilities to high turnover rates, so they hesitate to use this approach for improving perceptions. These same...
by Noah Larsen | Apr 15, 2019 | Employee Experience
Rarely do we over reward and recognize our leaders. Demonstrating appreciation for Directors, Managers and Supervisors and building leadership peer group relationships is critical to creating a high performing culture. Our team recently observed a best practice in...
by Isaiah Dominguez | Mar 29, 2019 | Employee Experience
Through diligent research, Dr. King and Leigh Ann Bradley dispelled nursing myths and found trends in generations focusing on engagement. In this study, they detail the findings, discuss tactics, and offers strategies for your organization to improve nursing...
by Isaiah Dominguez | Mar 7, 2019 | Employee Experience, Excellence Accelerator, Patient Experience, Physician Partnership
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth. Yet, as anyone who has tried comparing the ever-perplexing...
by Isaiah Dominguez | Mar 6, 2019 | Employee Experience
How a Caregiver’s Self-Sabotaging Behavior Can Affect the Service Excellence I just returned from a mid-winter getaway to a warmer climate with my husband and kids. It’s always interesting how a brief sabbatical from work always seems to lead me right back to my work....
by Noah Larsen | Mar 5, 2019 | Employee Experience
Employees need consistent feedback for optimum performance. Providing feedback reinforces what’s working, improves what’s not working, and presents a timely opportunity to recognize employees and say “thank you.” The easiest way to provide feedback is through regular...
