by Noah Larsen | Aug 29, 2019 | Patient Experience
“I get up in the morning and think I’m going to do good today,” says Jeb Hallett, M.D. “I spend a lot of time with my patients, examining them from top to bottom. I ask them about their families and their lives. “Yet, my patients’...
by Noah Larsen | Aug 29, 2019 | Patient Experience
One of the goals of HCAHPS is to produce fair comparisons of hospitals; to that end, there are two adjustments that CMS applies to your data before scores are publicly reported on Hospital Compare: a patient mix adjustment (PMA) and a mode adjustment.
by Isaiah Dominguez | Aug 28, 2019 | Employee Experience, Patient Experience
There are some key updates to the Magnet Recognition Program® that we want to keep you updated on! Join Christy Harris as she shares pertinent new information and tips on how to anticipate these changes.
by Noah Larsen | Aug 27, 2019 | Patient Experience
When viewing the number of responses per question on a survey, you may notice that some questions have fewer responses than others. This difference results from 1. deliberate skip patterns in the survey that do not ask all patients exactly the same questions and/or 2....
by Noah Larsen | Aug 22, 2019 | Patient Experience
“Scripting” in healthcare describes specific phrases that caregivers use to increase patients’ understanding of the care, improve perceptions of the hospital, communicate reasons behind actions, etc. Quint Studer often talks about “key words at key times,” which are...
by Isaiah Dominguez | Aug 20, 2019 | Patient Experience, Physician Partnership
“Hey, Siri, tell my next patient I’ll be in to see them in a few moments.” “Alexa, make sure Joe Smith takes this antibiotic three times a day for ten days.” “Google, what’s the recommended course of action for a patient presenting these symptoms?” Give your smart...
