by Noah Larsen | Mar 15, 2019 | Patient Experience
Goal Setting has the power and potential to create measurable improvements in their care, create organizational alignment for change, and establish accountability. If you want to achieve world-class levels of performance with HCAHPS (or any other key performance...
by Isaiah Dominguez | Mar 12, 2019 | Patient Experience
One of the things I am most proud about at PRC is our devotion to creating Patient Loyalty, so it was refreshing to our team to see the latest Health Affairs article, “The Next Generation of Measuring Patient Experience.” In our 40-year history, we have constantly...
by Noah Larsen | Mar 8, 2019 | Patient Experience
Though HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a CMS initiative, it includes more than simply Medicare beneficiaries. The HCAHPS guidelines outline the following eligibility requirements and exclusion restrictions for...
by Isaiah Dominguez | Mar 7, 2019 | Employee Experience, Excellence Accelerator, Patient Experience, Physician Partnership
Benchmarking is a process by which a group or entity can see how they compare against other like groups or entities, giving us a sense of how well we are doing and helping us to identify room for growth. Yet, as anyone who has tried comparing the ever-perplexing...
by Noah Larsen | Mar 1, 2019 | Patient Experience
Patients’ perceptions and rating of Discharge Communication have long perplexed leaders, staff and physicians across America’s Hospitals and Health Systems. Discharge Communication is measured by two items in the HCAHPS (Hospital Consumer Assessment of Healthcare...
by Noah Larsen | Feb 27, 2019 | Patient Experience
When a patient comes in with a for infusion, what are their emotional, clinical, and safety needs? Consistent and effective use of patient-centered communication will provide a framework for proactively meeting patients’ needs. Additionally, narrating your care can...
