by PRC | Feb 21, 2019 | Employee Experience, Patient Experience, Physician Partnership, Utility
The 2019 Excellence in Healthcare Awards celebrate and honor those committed to improving healthcare for patients, employees, and physicians. These Awards are based on survey responses and identify organizations and individuals who achieve excellence throughout the...
by Noah Larsen | Feb 20, 2019 | Patient Experience
“Is the PRC survey valid?” In a word, yes. Validity is the extent to which an indicator measures what it is intended to measure. Individual questions and the overall survey instrument can be assessed for validity through a number of ways.
by Noah Larsen | Feb 19, 2019 | Patient Experience
The Value-Based Purchasing (VBP) Program aims to transform Medicare from a passive payer of claims to an active purchaser of quality healthcare. It links performance on various quality metrics to reimbursement, thereby encouraging continuous improvement in healthcare....
by Noah Larsen | Feb 8, 2019 | Patient Experience
When surveying patients, we want respondents to recognize the legitimacy of PRC’s call, and also want to point respondents to think about the specific healthcare experience for which we are calling.
by Noah Larsen | Jan 25, 2019 | Patient Experience
Studying what’s wrong, communicating compassion with patients, identifying opportunities for improvement, and coaching for excellence; all of which contribute to improving PX in your organization.
by PRC | Jan 24, 2019 | Patient Experience, Utility
We measure excellence. That’s important. But sometimes we settle for items that are less than excellent in life. Take my morning coffee for example; it’s an important part of the day. Maybe I’m high maintenance, but I want it to be an excellent experience that starts...
