by James Ratliff | Jun 9, 2023 | Patient Experience
One of the most powerful techniques to improve and sustain an emergency department experience that drives patient loyalty is implementing ways to keep patients informed throughout their stay. When patients hold our Emergency Departments accountable for the quality of...
by James Ratliff | Jun 6, 2023 | Patient Experience
The past few years have been a roller coaster for healthcare. We now have publicly reported HCAHPS data for hospitals collected during the pandemic, where we saw that hospitals’ scores decreased during the pandemic after scores plateaued prior to the pandemic. In...
by James Ratliff | May 24, 2023 | Patient Experience
As Medicaid officials commence the process of redetermining coverage and eligibility following the expiration of COVID-19 Medicaid policies, millions of patients nationwide face the peril of losing their health insurance. This development has exacerbated the already...
by James Ratliff | May 24, 2023 | Community Health
The following resource was adapted from a poster session created in collaboration with PRC and presented at the 2023 AHA Rural Health Care Leadership Conference. The Wallowa County Health Care District was formed in 1992 and is the governing body of Wallowa Memorial...
by James Ratliff | May 24, 2023 | Patient Experience
CMS continues to move forward with its plan to require hospital participation in the OAS CAHPS survey as of January 2024. PRC is beginning discussions to assist our client partners in performing file reviews to determine if any changes are needed to their extract...
