by James Ratliff | Aug 10, 2023 | CAHPS Updates, Patient Experience
In a recent final rule, CMS confirmed several changes for HCAHPS guidelines as a result of observations from the 2021 HCAHPS mode experiment. These changes are listed below and CMS plans for them to begin with discharges from January 1st, 2025, forward. Survey Modes...
by James Ratliff | Aug 8, 2023 | DEI, Market Perception
“Holistic Medicine” is defined as a form of healing that considers the whole person; body, mind, spirits, and emotions. Much like with humans, the health of our institutions providing care requires a holistic approach. Parts of this approach include...
by James Ratliff | Jun 12, 2023 | Community Health, DEI
The PRC National Health Survey — an examination of Americans’ health status, behavior, and needs — included questions about the sexual orientation and gender identity of respondents. This allowed for insight to the disparities experienced by LGBTQ+ adults. Everyone...
by James Ratliff | Jun 9, 2023 | Patient Experience
One of the most powerful techniques to improve and sustain an emergency department experience that drives patient loyalty is implementing ways to keep patients informed throughout their stay. When patients hold our Emergency Departments accountable for the quality of...
by James Ratliff | Jun 6, 2023 | Patient Experience
The past few years have been a roller coaster for healthcare. We now have publicly reported HCAHPS data for hospitals collected during the pandemic, where we saw that hospitals’ scores decreased during the pandemic after scores plateaued prior to the pandemic. In...
