by James Ratliff | Feb 26, 2026 | CAHPS Updates, Patient Experience
Updated February 2026 – April 2024 through March 2025 Discharges Care Compare recently refreshed to contain data from April 2024—March 2025 discharges. This publicly reported data is now available on the HCAHPS Scorecard, where you can view any of the publicly...
by James Ratliff | Dec 14, 2023 | Patient Experience
When we look towards enhancing the patient’s experience, it’s not always about the time spent with patients. Although more time would be appreciated, healthcare providers can often make a more significant impact through the words used and their overall demeanor. In...
by James Ratliff | Nov 17, 2023 | Employee Experience
Morgan Peterson stepped into the role of Director, Marketing and Engagement in 2023 at York General—a Nebraska-based critical access hospital with 25 beds and additional facilities for long-term care, assisted living, dialysis, home health, and additional services....
by James Ratliff | Nov 2, 2023 | Patient Experience
Jan Gnida CPXP and Katie Owens, MHA, CPXP, join us on our Healthcare Experience Foundation (HXF) partners’ Healthcare Experience Matters Podcast this week as we examine the interesting shifts in data within patient experience trends since the start of the...
by James Ratliff | Oct 30, 2023 | Employee Experience, Patient Experience
Creating a Culture of Mutual Care and Mutual Respect Hosted by: Kelly F. Marcroft, RN, MSN, CEN, CPXP, Director of Human Centered Care, Emergency Services at Hartford HealthCare Elizabeth Begley, MS, RN, LNC, CPXP, System Director of Customer and Patient Relations at...
