by Noah Larsen | May 23, 2025 | Patient Experience
Written by: Matthew Holt, MPH, CAHPS® Project Manager Teresa Olson, Director, CAHPS® Production; Audrey Page, CPXP, Senior Vice President Patient Experience Solutions HCAHPS 2.0, implemented as of January 2025, brings a range of implications for hospitals. To help you...
by Noah Larsen | May 15, 2025 | Patient Experience
Buchanan General Hospital (BGH) is a 111-bed facility opened in 1979 and located in Grundy, VA. The hospital employs 200 care team members to serve patients in Buchanan County and surrounding regions. In recent years, BGH has received acclaim for their patient...
by Noah Larsen | Apr 15, 2025 | Patient Experience
This resource provides actionable best practices and sample scripting to improve how emergency department staff communicate about pain management. Effective communication strategies directly impact how patients perceive their pain management experience, which...
by Noah Larsen | Apr 14, 2025 | Consumer & Brand
The more you study the competencies of hospitals and health systems with leading brand perceptions, the more it becomes clear their effectiveness stems from multiple perspectives. An excellent patient experience requires engaged employees motivated to provide...
by Noah Larsen | Apr 13, 2025 | Employee Experience, Excellence Accelerator, Patient Experience
A rapid improvement resource from PRC’s Excellence Accelerator® team about teamwork in the workplace.
